An extreme pain point for Industrial OEMs: multiple sources of low quality, incomplete customer truth
OEMs are involved in a complex interplay of activities, events, and transactions with their Installed Base, delivered by multiple employees belonging to multipl...
What we heard at our Executive Advisory Board Meeting
During the week of July 11, we had the great privilege to host some of our customers for our first in-person Executive Advisory Board meeting. This group, and t...
Installed Base & Aftermarket Revenue: Safe Harbor in a Stormy Sea
I had the opportunity to present to a group of Industrial Investors, Industry Analysts, and Industrial OEM leaders recently. The presentation was aimed primaril...
The recession will turbocharge Aftermarket demand… but is your sales team up for it?
Key messages: Growth in the new world is going to take different approaches than what worked (and was acceptable) in the past It will require a change of people...
Software (and data) is eating the world – so what’s an OEM to do?
When Marc Andreesen famously declared almost a decade ago that “software will eat the world”, he fired a warning shot across the bow of companies in a varie...
It’s time to recession-proof your Industrial business, yet again
We had published a blog about an upcoming recession super-early into the pandemic in March 2020. No one knew what would transpire next at that time, but now we ...
Is your ERP/CRM implementation jeopardizing your digital initiatives?
After years of not investing in their ERP systems, OEMs spent much of 2020 and 2021 embarking on major upgrades, or replacement projects to modernize their core...
Dispatch from Field Service Palm Springs 2022
Our observations on the trends impacting Industrial OEMs We just spent a few days in Palm Springs participating in the Field Service event. It was nice to hit t...
Pragmatic data analytics initiatives will rule the roost
Over the past many months, I’ve had the privilege and opportunity to speak to many of our customers – but also prospects, investors, and others invo...
3 predictions for 2022 for equipment manufacturers
TL;DR World has changed a lot in the last 21 months, and winners and losers have emerged from this crisis While some of these changes were in response to the pa...