B2B shopping behaviors changed

What is Aftermarket Engagement and why OEMs should care

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Data Science, Product

False Hope of IIOT & The Ascent of Data Science

It seems as if it has been the year-of-IOT for a few years now. Have we not arrived yet? Unfortunately…

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Product

Announcing the June Release of Entytle Insyghts

We’re excited to announce the latest release of Entytle Insyghts. Here are some of the highlights: The Installed Base View…

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Customer success

The Most Important SaaS Metric Of All: Time-to-Value

Back when I was at Salesforce, the company was beginning to verticalize and I was helping build the High Tech…

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Customer success

The Trillion Dollar AI & Machine Learning Use-Case You’ve Never Heard Of

I recently saw a great video of a panel moderated by my friend and ex-colleague Nadim Hussain from Salesforce.com in…

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Customer success

Every Customer is Different

In a recent Quarterly Business Review with a pump-manufacturing customer of ours, the customer success team discussed the fact that…

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Customer success

What Does AI Have to Do with the Aftermarket?

We often get asked: what does AI have to with the Aftermarket? Isn’t the Aftermarket all about Field Service, and…

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Customer success, Newsletter

Is There a Salesforce.com for the Aftermarket?

It’s 2017. You’d think every organization in every enterprise would have their own system of record by now. Sales and…

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