Associate Product Manager – Operations

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Experience: 1 to 2 years

Job Description: 

Associate Product Manager – OperationsThe Associate Product Manager – Operations will be part of the product management group & responsible for promoting the Entytle brand within the existing Entytle user base in addition to on-boarding/activating new users through multiple online channels. The role is strategically placed at the cusp of product management, product analytics & customer success. This role reports into the Director of Products & is responsible for executing day to day user on-boarding, engagement & customer success activities. Following are the responsibilities of Entytle’s “Associate Product Manager – Operations”:

* Setup user acquisition/activation channels, processes, governance mechanism
* Create user onboarding plans per customer group assigned
* Monitor daily, weekly, monthly usage as well as key workflow usage trends
* Create onboarding, engagement content & push content through relevant user engagement channels
* Understand the product features in detail to assist in support queries from customers and internal stakeholders
* Collaborate with engineering, product management, sales teams to understand user waves, user needs & implementation nuances
* Communicate release of new features to customers and customer-facing teams
* Manage user-specific rollout toggles & rollout waves
* Coordinate with customer contacts & stakeholders to keep them updated on usage trends, high points & highlights risks
* Create quarterly and yearly ROI reports for user on-boarding & user engagement activities.
* Own user engagement, training content

Qualification, Experience & Skills Required:

* BSc/BCA/MCA graduate with 2-3 years experience
* Product experience/Customer facing experience is a must
* MBA is a plus
* Excellent communication & presentation skills are a must
* Proficient in MS Office tools (especially Excel, Word, and PPT)
* Proficient in any analytics tools/BI tools
* Eager to learn new skills & transfer skills to others
* Dedicated, hard-working and proactive

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