Customer Solutions Architect

Mission of the Role:  Onboard customers onto Entytle’s Aftermarket Engagement Platform (Insyghts) by developing a comprehensive solution and implementation plan for each customer that aligns with their success criteria.  Execute customer engagements in a reliable, repeatable and scalable manner and provide a superior experience throughout the onboarding cycle while delivering fast time-to-value.  Provide sales with appropriate support during the customer acquisition cycle.

Description of Role:  As a Solutions Manager, you will be the primary person responsible for leading implementations with customers as well as ensuring their success with Entytle Insyghts once they’re onboard. You will interact closely with key stakeholders from the customer as well as Entytle’s leadership team and Data team based in Pune, India to ensure a successful implementation. You will collaborate extensively with our Data team to build out any custom features in our ETL pipeline to support a customer’s needs and help provide key metrics (eg. dashboards, reports) to help them increase revenue and user adoption.  You will solicit feedback from customers and be involved in shaping future product offerings, data operations and data science features by working closely with the respective teams.

Implementation is critical to the success of the Entytle solution. Therefore, you will be required to be hands-on and working with the customer right from Day 1. This typically involves everything from working with IT to extract the right data to training end users on how to derive value from Entytle Insyghts. You’ll be comfortable getting deep into the data, using SQL and Python to analyze customer trends and stitch together data from multiple sources.  You will also have the opportunity to collaborate with our Data Science and Product teams to develop innovative new features, fine-tune various algorithms, and improve our product and our customer’s user experience.

Outcomes:

  1. Deliver Return On Investment to customers in excess of plan
  2. Track and improve customer user counts and adoption metrics
  3. Drive customer expansion & renewals

Competencies:

  1. Data and analytics
  2. Making commitments
  3. Planning & Execution
  4. Indirect leadership
  5. Communications
  6. Business fundamentals
  7. Attention to detail
  8. Proactive nature
  9. Calm under pressure

Experience and Skills Required:

  • 2+ years in a customer facing role
  • Ability to plan and execute projects within tight deadlines
  • Resource management for delivery as well as expectation setting with customers
  • Exceptionally high standards for any deliverable to the customer
  • Strong knowledge of databases, ability to work with data hands-on with high fluency
  • Innovative thinking to meet requirements within constraints
  • Ability to work with a wide range of personas, from Inside Sales Representatives to Service executives, to drive quick decisions and meet implementation requirements
  • Conduct in-person data, training, and brainstorming workshops at customer sites across the US (Travel estimated at up to 30% of time)
  • Willingness to receive feedback and improve

Preferable Experience and Skills:

  • Past work in consulting, investment banking, implementations of complex software solutions, or analyst roles with industrial manufacturers
  • Past work with industrial manufacturers
  • Strong technical aptitude, including intermediate or advanced fluency with SQL
  • Python (Pandas, Sklearn) a great plus

Perks:

  • 401K match
  • Open PTO policy
  • Equity
  • Working directly with prior manufacturing executives in shaping the future of installed base revenue growth

About Entytle:

Entytle is a global provider of Aftermarket Engagement and Installed-Base Management systems that help B2B manufacturers increase customer loyalty and lifetime value, thus creating customers for life. Entytle has built Entytle Insyghts, an AI-powered Aftermarket Engagement Platform that enables customers to assemble data from multiple, siloed systems, and processes that data to identify usage patterns and customer segments, deliver opportunities for parts and services sales, and drive aftermarket revenue growth. Founded in 2014, the company is based in Palo Alto, California.

Learn how Entytle can help you

Drive visibility, connectivity, and increased revenue from your installed customer base