We intuitively know there are direct bottom-line impacts of making small and large changes to aftermarket processes and focus. Why is it then, for some organizations, aftermarket maturity never gains an enduring hold in the culture, while any and all initial progress falls by the wayside?
The dillydallying attitude that some organizations take can literally set companies back years in competitive positioning in this day and age. These organizations will be strong-armed out of the market as they watch others sell more, service better, faster and cheaper, while gaining first-mover advantage of adopting disrupting technologies for aftermarket growth. If you aren’t connecting with your Installed Base during the asset lifecycle…someone else will!
“It is not the strongest of the species that survives, but the one most able to recognize opportunities, see possibilities, and pro-actively adapt to change.” – Charles Darwin
The underlying point is not complex: For every team delaying service transformation and the aftermarket maturity journey, there is another – your competitors – planning, strategizing, retooling, recalibrating and making progress – on the very same things.
“The best time to plant a tree was 20 years ago, the second best time is now.” – Chinese proverb
Think through this list of items:
Be bold and act now.
Reassess your position.
Beat-the-bushes for opportunities.
Get after it, because a year from now, I promise, you’ll wish you had started today.