Data Analyst – II

Customer Success | Palo Alto, CA

Mission of this role

Execute customer data analysis in a reliable, repeatable and scalable manner to deliver fast time-to-value.


  • Execution of data analysis, ETL, and data mining to support customer deployments per Entytle SLAs.
  • Concurrent management of 6 – 8 new and existing customers.
  • Work closely with Customer Engagement Managers to ensure high levels of customer satisfaction and retention.


Work / Educational Requirements

  • At least 4 years experience in customer facing role, preferably in a customer success, or professional services in a SaaS environment.
  • Hands-on experience writing complex sql queries, extracting and importing large amounts of data.
  • Some experience dealing with enterprise software such as Oracle, SAP,, Microsoft Dynamics.
  • Some experience in perl / python / R is a plus.
  • Bachelors degree in a scientific, mathematical, or technical field such as physics, math, economics, or engineering.
  • Some development process experience.
  • Proven track record of successful customer engagements.


  • Proven ability to execute software implementation plans.
  • Execution focused – knows how to get things done.
  • Possesses a keen analytical mind with attention to detail and accuracy.
  • Proven experience working with large data sets and deriving insights from data using various business intelligence and data analytics tools.
  • Self starter, motivated to help drive company “agenda”.
  • Strong planning processes and skills.
  • Agile thinker, quick learner.
  • Flexibility to adjust course as we learn from our early work.
  • Has grit – knows how to recover from mistakes and failures, and bounce back to win.
  • Demonstrated ability to learn and master new technologies and concepts.
  • Ability to lead simultaneous initiatives in an entrepreneurial environment.
  • Excellent verbal and written communication skills.
  • Expertise in dealing with large enterprise accounts.

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