Director Tech Ops (QA & App Support)

Required Skills

  • Excellent verbal and written communication skills with the ability to train staff.
  • Thorough understanding of quality control standards and methodologies.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Proficient in testing tools including automation, test planning, stress, load testing, bug management etc.
  • Understands build process, CI/CD.
  • Worked on multiple production releases in SaaS and on-prem enterprise systems.

Work Experience

  • Bachelor’s degree in Engineering or related discipline.
  • 12-15 years of related experience required with at least five years as a Sr. Quality and Operations manager or similar role.
  • Software Products background.

Job Role

  • Strategic planning – QA and Production Support.
  • Flawless and timely releases, The releases should meet the quality, scalability standards and production support meet SLAs set by the organization.
  • Oversee test plans and publish test reports.
  • Analyze customer issues and meet SLAs.
  • Institute, refine, monitor, and measure right processes, standards, and best practices.
  • Participate in SOC2 and other audits · Build and execute communication plan to all stakeholders.
  • Production operations from a strategic level to ensure that products meet quality, integrity, functionality, and other non-functional specifications and requirements.
  • Provide leadership, coaching, and mentoring as required to the QA and production support staff.
  • Performance management of team members.

About Entytle:

Entytle is a global provider of Installed-Base Sales Automation solutions that help B2B manufacturers increase customer loyalty and lifetime value, thus creating customers for life. Entytle has built Entytle Insyghts, an AI-powered platform that enables customers to assemble data from multiple, siloed systems, and processes that data to identify usage patterns and customer segments, deliver opportunities for parts and services sales and drive aftermarket revenue growth. Founded in 2014, the company is based out of Austin, TX, with a growing office in Pune, India.
 
Job Category: Technical
Job Type: Full Time
Job Location: Pune,India

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