Why We Created Entytle
Entytle was born out of frustration with the state of the art (read nonexistent) Aftermarket CRM systems. We couldn’t believe that in the 21st century, Aftermarket business leaders “got by” with spreadsheets, ad-hoc reports, or worse, no analytical insights into the behavior of their customers and assets. The cost of this approach is staggering – we estimate it’s equivalent to a 5-10% productivity hit to the field teams in fruitless outreach, missing installed base info, wrong parts, low first time resolution rates etc.What if you were able to pinpoint exactly those customers who need attention and serve them completely and well?Click To Tweet
After interviewing over 300 Aftermarket leaders in companies across the US and Europe, we realized there is a better way to make, and save money from your Installed Base. What if you were able to pinpoint exactly those customers who need attention and serve them completely and well? Instead of scattering your attention and resources across the entire Installed Base. What if you could have all the relevant information about these customers in a full 360º view of their interactions with you? Instead of running reports from multiple systems and cobbling them together. What if you could pre-empt service incidents for these customers and yield better outcomes? Instead of reacting to their “firefights” with attendant costs. What if you could connect with the “invisible 60%” to grow your wallet share, instead of just focusing on the top 20%?
Not only is this valuable, it’s possible.
Introducing Entytle Insyghts, the first Aftermarket CRM. A system of intelligence for business leaders who understand and value the power of a well maintained and managed Installed base. Built and deployed in the cloud with a seamless integration into major CRMs for seamless workflow.